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  • Billing FAQ

    • I don’t understand my invoice. Can you please help?

      Your invoice is broken up into 3 sections. The first section is the header and contains details like our Firm address, the invoice date, the invoice number, and your contact information. Below that, you will see individual line items that contain the following information: Type of charge, date of charge, initials of individual working on your case, notes explaining the charge, the amount of time it took in tenths of an hour (the “quantity” column), the hourly rate charged, and the total charge. This section will also contain a subtotal and total for all activity related to the invoice you are looking at.

      The final section is the “detailed statement of account.” This section will show a list of all invoices and charges that are currently outstanding (including the invoice you’re looking at). The line “total amount outstanding” is the total balance due on your account for all invoices. The final section will be a line item that details your “trust balance.” This is a quick accounting of all the funds you currently have deposited with our Firm as a security deposit or an account credit. Any amounts listed in the trust balance above your security deposit listed in your services agreement is available credit on your account for charges. For example, if your security deposit is $500.00 and your trust balance is showing $1,500.00, you have an account credit of $1,000.00 available. You can email billing@familylawma.com for an update on your account balance if you have further questions.

    • I submitted a payment but I just got a notice that the bill is still outstanding. What gives?
      Some payments take a couple days to process and update on your account due to the card provider or the bank. If you received a receipt indicating a successful payment, you are all set. If you have any questions regarding whether a payment was received, please email billing@familylawma.com.
    • Who should I contact if I have other billing questions?
      Please send all billing inquiries to billing@familylawma.com. A member of our team will review your inquiry and follow up with you. You may also call our offices during regular business hours.
    • Do you offer payment plans?

      We do not offer payment plans.

    • Can I add funds to my account?
      Yes. You can use any of our accepted payment methods to add funds to your account. The easiest way is to use the payment link on this page, but you can also call our offices and make a payment over the phone. When submitting a payment, please make sure you reference your full name or the account number shown on your invoices. Your account number is located on the left side of your invoice underneath your name and address. It will be formatted like this: 01111-Doe
    • Where can I see my invoice history?
      Your account history is viewable through the Clio Connect portal. When you receive a notice of an invoice, there will be a link in the body of the email that says “view all bills in secure portal.” Click on that to open Clio Connect. The portal may default to a general timeline of messages and other items between you and the Firm, but you can filter to your invoices by clicking on the “Bills” tab. You can also request a copy of your invoice history by emailing billing@familylawma.com
    • I received an invoice with a link to pay, but the link gave me an error or just didn’t load anywhere. What happened?

      You can double check if your invoice was paid by logging into your client portal and checking the “billing” tab. The client portal will have a complete invoice history for your account, and will show which invoices have been paid or are currently outstanding. If you have more than one active case with the Firm, you can click or tap on the menu button in the top right of the portal and select “switch cases” to toggle between your active legal matters.

    • What forms of payment do you accept?
      We accept credit and debit cards, personal check, bank or cashier’s check, e-check, and cash payments. We are always looking at different ways to expand payment methods so this list may update in the future. As a side note, please do not mail cash to our offices to pay any balances. We don’t want it to get lost in the mail.
    • How do I update my payment profile?
      You can call our offices between 9 am and 5 pm, Monday through Friday or email billing@familylawma.com to request a secure link. Alternatively, if you are making a direct payment for an invoice that was issued to you, you can check off the box before submitting payment that will save the payment information.
    • I asked that my case be closed, why I haven’t I gotten a refund for my security deposit yet?
      There may be a couple reasons for this. First, if we have entered any kind of appearance with the court, we will have to enter a notice of withdrawal (or a dismissal of the complaint) based on the nature of the request to close. This is not our rule, but a requirement by the court. Until the court grants permission for us to withdraw or dismisses the complaint filed, we are all still in the case and need to be prepared to address anything that pops up. Your attorney may have recommendations to expedite that process and should be consulted for timelines. Second, if your account has outstanding fees that are greater than the amount of your security deposit at the time of your case being closed, we will apply the security deposit
    • Are funds on my account refundable?
      Yes. Any credits, deposits, or other category of funds that are on your account after all charges are accounted for are refundable to you when your case is formally closed by the Firm.
    • Do charges come out of the money I paid you? How does that work?
      When you sign up with our Firm for legal services, we ask that a certain dollar amount is provided at the time of signing. This payment will be portioned into two categories: Your security deposit that secures the Firm’s services and a fee advance. The fee advance will be applied to your account as a credit and we will bill against that credit if no payments are made.
    • I received a notice that I have a bill due, but I don’t know what it’s for. Where is the bill?
      Every billing notice contains a button or link to view the bill. If you don’t see it, please check your email application for an option to “show images” so they load in. You can view your bill by clicking related links or by viewing your client portal.
    • Why did I receive an invoice? I thought I already paid?
      We send an invoice out any time there is work done on a client’s case, regardless of any credits on their account. We do this for a few reasons: First, we are required to by rules of professional conduct and we also agreed to do it in your services agreement. Second, we want you to have the opportunity to review your billing before a payment is made or collected.
    • Where can I find the rules of billing and payments on my case?
      We have some generalized FAQ on this page and the information here will apply to most of our clients. However, your specific terms and conditions for billing and payments are detailed in your services agreement. You should have received a copy of your agreement when you signed up with the Firm. If you need an additional copy, you can call our offices and we will get you one! Current services agreements outline all the information on billing and payments in sections four through 7.